"Dear Steve and Linda,
From the very beginning, we felt we were in good hands. You met our expectations, and consistently showed your commitment to quality and excellence. Our project was unique in that we were still living in California when the construction started, which meant we were not able to personally see many of the various steps and phases of the construction. But regular email updates and the pictures you sent us were a close alternative--so much so that they helped us catch a few items that needed attention. And to top it off, those items were resolved in ways that pleasantly surprised us. You and your sub-teams give true meaning to the words "trust,"quality,""workmanship,"and "excellent customer service."
Everyone we interacted with throughout the various building stages was down-to-earth and respectful, too, including the various crews that recently finished the few remaining minor first year punch-list items.
It's been almost a year since our home was built, and you have continued to be responsive to our questions and need for information or documents to the very end. It's no wonder that every day we are grateful to you and your team for the beautiful home you built for us."
Sincerely, Paul and Stella Galletta